Privacy Policy for eTravelmate.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at Privacy. At consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information that is collected and recorded by how we use it.

Log Files

Like many other websites, use of log files. These files merely log visitors into the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

Information collected by us:ye

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Information you post. We collect information you post in a public space, on our website or on a third-party social media site belonging to eTravelmate..

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third Party Privacy Policies

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. You may find a comprehensive listing of these privacy policies and their links here: Privacy Policy Links.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies?       

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Children’s Information

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:


Muneshwara Temple Street, 3, 3rd Main Rd,

Hebbal Kempapura, Bengaluru,

Karnataka  560024

Phone: +91 9480 215 193               


If you have any questions about this Policy or other privacy concerns, you can also email us at

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Updates to this policy

This Privacy Policy was last updated on 01.08.2018. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Your privacy and safety are paramount to us. When you use our service that means you’re trusting us with your information. We understand that you have entrusted us with a big responsibility and so, we promise to work hard to protect your information as well as keep you updated with the changes hereto from time to time.

This Privacy Notice has been developed to explain to you the manner in which VTT will collect, use, disclose, transfer, and store employee information which will further enable you in accessing and making choices regarding our service at ease. The policy highlights the key points with respect to the web-based application. You are requested to go through this entire policy and understand carefully it before you decide to access this application. It will also help you in understanding what information we collect, why we collect it, and how you can update, manage, export, and delete your information.


This Privacy Policy has been designed exclusively for our employees working in New Delhi and the National Capital Region (NCR). Riders who request for availing the cab service will receive transportation and related messages/notification on their respective smartphones. On the other hand, drivers who have been assigned to provide transportation to the riders, either individually or through a shared commutation mode, will also receive the details related to timings, names and addresses to be delivered via SMS.

The users can avail the facility on their mobile devices after downloading the application from Google Play Store.

How we use your data

We collect information directly from you when you register yourself on the application. Meanwhile, passive information is collected through tracking tools like Google Analytics, Google Webmaster, browser cookies and Artificial Intelligence for to customize your experience with us, including your name and email address.

When you sign up to use our service, you will be required to create a user profile. We shall ask you to provide only such protected information which is for a lawful purpose connected with our services and necessary to be collected by us for such purpose. The current data fields that might be requested for are:

  • Full name
  • Email Password
  • Address
  • Mobile Phone Number
  • Zip Code

In addition to any protected information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the application (Usage Information).

Tracking information is collected as you navigate through our service. The driver’s mobile phone will send your GPS coordinates, during the ride, through our servers. Data from SMS/ text messages upon receiving device permissions for the purposes of (i) issuing and receiving one time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.

How & when do we disclose information

Our primary goal in collecting your information is to provide you with an enhanced experience when using the service. We use your information to closely monitor which features of the service are used most, to allow you to view your trip history, rate trips, and determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.

Based on the protected information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.

We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigate fraud, chargeback or other matters.

We provide some of your protected information (such as your name, pick-up address, and contact number) to the driver who accepts the request for your transportation/the associate who brings your preferred vehicle for a test drive, so that the driver may contact and find you. The drivers (who are providing the transportation service) are also able to access your protected information, including your geo-location data.

Kindly note that we do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information.

Safety & Security

We will use the data to help maintain the safety, security, and integrity of our service and users by verifying users’ identity and eligibility to provide transportation or deliveries, including through reviews of background checks, to help prevent the use of our service by unsafe drivers and/or riders. This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, and user settings as available on the application.

In addition, background check information (of the drivers and delivery persons) will also be conducted on a timely basis. This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work.

Change of information and cancellation of account

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your protected information changes, or if you no longer wish to use our service, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through e-mail. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.

If upon modifying or changing the information as provided to us earlier, we find it difficult to permit access to you for our service due to insufficiency/inaccuracy of the information, we may, in our sole discretion terminate your access to the service by providing you a written notice to this effect on your registered email id.

If you wish to cancel your account or request that we no longer use your information to provide you with our service, contact us through the e-mail address mentioned on the trip bill received. We will retain your protected information and usage information (including geo-location) as long as your account is active. Even after your account is terminated, we will retain your protected information and usage information, including geolocation, trip history, and transaction history, as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to the cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason.

Notifications & Changes

We may update this Privacy Policy from time to time to reflect changes to our information practices. The users will be receiving a pop-up notification as soon as the revised Privacy Policy is updated on the portal. The changes will be effective immediately upon the posting of the revised policy.

In case, we make any material changes, users will receive a notification on their email (the e-mail address specified in your employee records submitted to the company) or by means of SMS notification prior to the change becoming effective. Therefore, we request you to periodically review this page for the latest information on our privacy practices.

If you require any more information or have any questions about our Privacy Policy, please feel free to contact us by email at ….

ACCEPTING THE CUSTOMER TERMS AND CONDITIONS SIGNIFIES THAT YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.