At Etravelmate, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you use our website, mobile application and services.

If you have any questions regarding this Privacy Policy, please contact us at : techops@etravelmate.com

1. Information We Collect and Access

1.1 Personal Information

When you use our platform, we may collect and access the following personal information:

• Identity Information: Name, email address, mobile number, phone number.
• Location Information: GPS location (if permitted), city, state, pin code, country.
• Device Information: Device model, operating system, browser type, IP address.
• User Content: Messages, reviews, comments, and other user-generated content.

1.2 Automatically Collected Information

We collect certain data automatically when you access our services, including:

• Usage Data: Time spent on the app, pages accessed, and features used.
• Log Files: IP address, browser type, referring/exit pages, timestamps, and number of clicks.
• Cookies & Tracking Technologies: Google Analytics, Google Webmaster, browser cookies, web beacons.

1.3 Information from Third Parties

If you log in using third-party platforms (Google, Facebook, etc.), we may receive:

• Your name, email address, and profile information.
• Data shared as per the third party’s privacy settings.

2. How We Use Your Information

We use the collected data to:

• Provide Services: Process bookings, transactions, and service requests.
• Enhance User Experience: Personalize recommendations, improve navigation.
• Marketing & Promotions: Send offers, newsletters (with opt-out options).
• Security & Fraud Prevention: Monitor for unauthorized activities and fraud detection.
• Legal Compliance: Fulfill legal and regulatory obligations.

3. Data Sharing and Third-Party Access

We may share your information in the following cases:

3.1 With Service Providers

• Payment processors: To facilitate transactions.
• Analytics providers: To track app performance and user engagement.
• Cloud storage providers: For secure data storage.

3.2 With Business Partners & Event Organizers

If you book tickets or register for events, we may share your details with event organizers, partners, and sponsors.

3.3 Legal & Security Reasons

We may disclose data:

• If required by law, court order, or government request.
• To investigate fraud, security threats, or policy violations.

3.4 In Business Transactions

In the event of a merger, acquisition, or sale, your data may be transferred as part of the business assets.

4. Permissions We Require

Our app may request the following permissions:

• Location (Precise & Approximate): To provide location-based services.
• Contacts: To enable referrals and social sharing (if applicable).
• Storage: To save user preferences and downloaded content.
• Camera & Microphone: For QR code scanning, event check-ins, or customer support interactions.

You can manage permissions in your device settings.

5. Data Security

We use industry-standard security measures to protect your data, including:

• Encryption: Secure data transmission and storage.
• Access Controls: Restricted access to authorized personnel only.
• Regular Audits: Monitoring for security vulnerabilities.

However, no system is 100% secure, and we encourage you to use strong passwords and avoid sharing sensitive information.

6. Your Rights & Choices

6.1 Opt-Out of Marketing Communications

• To unsubscribe from promotional emails, contact techops@etravelmate.com.
• Processing may take up to 10 days.

6.2 Managing Cookies & Tracking

• You can disable cookies via your browser settings.
• Opt-out of Google Analytics tracking using Google’s opt-out tool.

6.3 Access, Correction & Deletion Requests

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your account and related data

For requests, contact techops@etravelmate.com

7. Children’s Privacy

Etravelmate does not knowingly collect data from children under 13. If you believe we have collected such data, contact us for removal.

8. Third-Party Services & Links

• Our app may contain links to external websites not governed by this policy.
• We are not responsible for third-party data practices.
• Read their privacy policies before sharing information.

9. Grievance Officer

For privacy-related concerns, contact:

• Grievance Officer Name: Apoorv Jain
• Email: apoorv@etravelmate.com
• Address: eTravelMate Private Limited, 3, 3rd Main Rd, Venkatagowda Layout, Hebbal Kempapura, Bengaluru, Byatarayanapura CMC and OG Part, Karnataka - 560024.
• Phone: 9739339449

10. Updates to This Policy

We may update this Privacy Policy periodically.

• Any significant changes will be notified via email or app notifications.
• Continued use of our services after an update implies consent to the changes.

Last Updated: 05th March 2025

11. Jurisdiction

Any disputes related to this Privacy Policy are governed by the laws of India.

For further inquiries, contact techops@etravelmate.com