At Etravelmate, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and disclose your information—including location data—when you use our website, mobile application, and related services.

If you have any questions regarding this Privacy Policy, please contact us at : techops@etravelmate.com

1. Information We Collect

1.1 Personal Information

When using our services, we may collect the following types of personal information:

• Identity Information: Name, email address, phone number.
• Location Information:
  • Precise location (GPS-based) when the app is active or running in the background (only with your explicit permission).
  • Approximate location based on network/Wi-Fi or IP address.
• Device Information: Device model, OS version, browser type, IP address.
• User Content: Messages, reviews, comments, and other user-generated content.

1.2 Automatically Collected Information

We automatically gather data to improve our services, including:

• Usage Data: Features used, pages viewed, time spent in the app.
• Log Files: IP addresses, timestamps, crash logs.
• Cookies & Tracking Technologies: Google Analytics, cookies, beacons for app analytics and improvement.

1.3 Data from Third Parties

If you sign in via Google, Facebook, or other third-party platforms, we may access:

• Profile information (name, email).
• Any other data shared based on your privacy settings with the third party.

2. How We Use Your Information

We use the data we collect to:

• Provide core services, including location-based services (e.g., event or travel suggestions based on your current location).
• Process bookings and transactions.
• Enhance user experience through personalization.
• Send promotional offers (you may opt out at any time).
• Detect and prevent fraud or misuse.
• Comply with legal obligations.

  Location data is specifically used to:

  • Show nearby events, services, or travel options.
  • Suggest local content based on your position.
  • Improve route planning or on-location features.

  3. Sharing and Disclosure of Information

  3.1 With Service Providers

  We share limited data with:

  • Payment processors (for secure transactions).
  • Analytics partners (to monitor performance and optimize user experience).
  • Cloud providers (for data storage and processing).

  3.2 With Event Organizers or Partners

  If you register for a location-based event or service, we may share your location or city-level information with relevant organizers or service providers.

  3.3 Legal or Regulatory Requests

  We may disclose data:

  • To comply with legal orders or law enforcement.
  • To investigate fraud, threats, or violations of our policies.

  3.4 Business Transfers

  In case of a merger, acquisition, or sale, user data may be part of the transferred assets.

  4. App Permissions

  We request the following permissions:

  • Location (Precise and Approximate):
  • Why: To offer travel/event suggestions and services tailored to your location.
  • When: Only accessed when enabled in settings and required by app functionality.
  • Disclosure: Data may be shared with third parties (e.g., event organizers) when necessary and disclosed in this policy.
  • Camera & Microphone: For event check-ins, QR scanning, or customer support.
  • Storage: To save preferences or download resources.
  • Contacts (optional): For referrals or invitations.

  You can modify permissions at any time via your device settings.

  5. Data Security

  We follow industry-standard practices to protect your data:

  • Encryption of data during transmission and storage.
  • Access controls to limit who can view your information.
  • Routine audits and security updates.

  Despite best efforts, no system is fully secure. We encourage users to use strong passwords and protect their devices.

  6. Your Rights & Choices

  6.1 Opt-Out Options

  You may opt out of:

  • Marketing communications by emailing techops@etravelmate.com.
  • Location sharing by disabling location permissions on your device.

  6.2 Access and Control

  You may request:

  • Access to the personal data we hold.
  • Correction of incorrect data.
  • Deletion of your account and associated data.

    To initiate a request, email techops@etravelmate.com

  7. Children’s Privacy

  We do not knowingly collect data from children under the age of 13. If we become aware of such collection, we will delete the data promptly.

  8. Third-Party Services & Links

  • Our app may include links to external services or websites. We are not responsible for their privacy practices. Please review their privacy policies before interacting.

  9. Grievance Officer

  For privacy-related concerns, you may contact:

  • Name: Apoorv Jain
  • Email: apoorv@etravelmate.com
  • Address: EtravelMate Pvt. Ltd., 3rd Main Rd, Hebbal Kempapura, Bengaluru, Karnataka - 560024.
  • Phone: +91 9739339449

  10. Policy Updates

  We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notification. Continued use of the app implies consent to the updated terms.

  Last Updated: 10th June 2025

  11. Jurisdiction

  This Privacy Policy is governed by the laws of India. Disputes arising shall be subject to the jurisdiction of courts in Bengaluru, India.

  Contact Us

  For further questions or concerns, email us at techops@etravelmate.com